Everyone at Topel's is incredibly kind, helpful, and professional. They were willing to tow my vehicle to the dealership in Madison on a busy day after a big snowstorm, but when I learned that they have a full service repair shop in Lake Mills, I decided to send it to them instead; I am certain that they repaired my vehicle much quicker than the Audi dealership would have. Ellen worked tirelessly with my insurance and communicated with me on a daily basis via phone calls and texts. As soon as the insurance approval came through, they completed the repair on my vehicle immediately. They even dropped a loaner vehicle off in my driveway for me. They exceeded every expectation I had, and I cannot think of a single thing they could have done differently or better. When I picked up my vehicle, there were cookies on the front seat!
Thank you for sharing your experience with us, Katie! We're so glad to hear that Ellen and our team were able to exceed your expectations and get you back on the road quickly. Enjoy those cookies!
- Topel's Towing & Repair, Inc.