I have lived in Lake Mills for 9 years but had never had my car serviced by Topels before. From start to finish I was tremendously impressed with every interaction I had. I appreciated talking with someone about my concerns and then getting an estimate to review in advance (instead of hurriedly signing paperwork in the shop that I can't look over). I dropped my car off the night before and they had it done before my scheduled appointment time the next day. I was able to review all that was done to my vehicle, both my expected service and the multiple inspections, complete with photos as needed, through a link. What a great concept! Instead of my trying to scribble down recommendations that I don't understand and then talk with my spouse about it, I could just forward him a really clear summary, with costs for all recommended work. The employees I worked with were more than courteous and walked me through the process, being available for any questions. I picked up my car (which also had been washed!) and it had a little token of appreciation on the inside. Will definitely return--there aren't enough places who have impressed me this much with their customer service. KUDOS on a job super well done!!
Thanks for taking the time to share your positive experience with us! We greatly appreciate your feedback and look forward to serving you again in the future.
- Topel's Towing & Repair, Inc.