We were traveling through on our way to Chicago and the alternator went out in our van. We had it towed to Topel’s late on a Thursday night-luckily we had another vehicle as we were moving our daughter into her house in Madison so we could continue our journey. Jake contacted me the next morning and walked through the whole process, told me what was wrong had everything available for me to view electronically-with pictures and gave me options on the repairs. He promised me they’d do whatever they could to get it finished by Saturday. To my surprise, the battery and alternator parts came in later in the afternoon on Friday and the mechanic was going to stay until it was finished because they knew I was traveling and needed my vehicle back asap. I appreciated their transparency through the process, the online communication and ability to pay and their compassion for my family and me as it was a stressful event in our trip. Jake was fantastic and the service was top notch! Thank you Topel’s for taking care of us, we sincerely appreciate it.
Thank you, Kacy! We appreciate the opportunity to service your vehicle. Safe travels!
- Topel's Towing & Repair, Inc.